Terms and Conditions for Gardeners Seven Kings
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Seven Kings and explain the responsibilities of both the service provider and the customer. By making a booking, you agree that the work will be carried out in accordance with these terms, which are intended to be fair, clear, and consistent with applicable UK consumer law. These terms apply to a range of domestic and light commercial gardening services, including routine maintenance, one-off visits, clearance work, planting, pruning, and related outdoor tasks. They are designed to support a professional service while also protecting the interests of customers and operatives alike.
In these terms, references to we, us, and our mean the provider of the gardening service, and references to you and your mean the customer placing the booking. The wording is intended to be practical and easy to understand. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights under UK law, including rights relating to reasonable care and skill, accurate descriptions, and services delivered within a reasonable time where no specific date has been agreed.
These conditions should be read alongside the booking details confirmed before work begins. If there is any difference between a written quote and these terms, the written quote will usually apply to the extent of that difference, provided it is clear and agreed by both parties. The phrase garden services terms covers the full contract structure, from quotation through to payment and completion. We may update these terms from time to time, but the version that applies to your booking will be the version in force at the time the agreement is made.
Booking process begins when you request a service and provide enough information for us to assess the work. This may include the type of gardening required, access arrangements, the approximate size of the area, and any known hazards or restrictions. A booking is not confirmed until we have accepted the request and, where relevant, provided a written or verbal quotation. For some jobs, we may need to inspect the site before giving a final price. If so, any provisional estimate will be based on the information available at that time and may be adjusted if the actual conditions differ materially.
Once the booking is accepted, we will aim to agree a convenient date and time. The customer is responsible for ensuring that the site is accessible and that any necessary permissions, such as landlord approval or communal area consent, have been obtained. You must also ensure that pets, children, and fragile items are kept away from the work area during the visit. If the service requires specific access to water, electricity, or gated areas, you must arrange this in advance. A delay caused by missing access, incorrect information, or unsafe conditions may lead to rescheduling or additional charges.
Where a booking is made by telephone, email, or online message, the agreement will be treated as accepted when we confirm it. The confirmation may include the service scope, date, estimated duration, and price basis. It is your responsibility to check the details carefully and tell us promptly if something is incorrect. Any request to alter the agreed work should be made before the service begins. Changes requested during the visit may be accepted at our discretion, but they may also affect the time required, the price, or the completion date. For the avoidance of doubt, a gardening service agreement is formed only for the work described in the confirmed booking.
Payments must be made in accordance with the invoice or quotation issued for the job. Unless stated otherwise, prices are quoted in pounds sterling and may be fixed-price or time-based. For larger or repeat services, we may request a deposit or part payment in advance. Any deposit requirement will be explained at the time of booking. The balance is usually payable on completion of the work, unless a different arrangement has been agreed in writing. Failure to pay by the due date may result in late payment charges, suspension of future services, or recovery action where appropriate and lawful.
All prices are based on the information supplied by the customer and on the conditions reasonably visible at the time of quotation. If the actual work proves to be significantly more extensive, labour-intensive, or hazardous than described, we may revise the price with your agreement before continuing. Additional charges may also apply where extra materials, specialist equipment, or extended labour are required. Any charge increase will be reasonable and proportionate to the change in scope. Where a job is priced by the hour, time will be charged from arrival to completion, subject to reasonable breaks and unavoidable interruptions.
We may accept payment by bank transfer, card, or another agreed method. Cash may be accepted at our discretion, but a receipt should be requested if needed. If payment is made by a third party, you remain responsible for ensuring the account is settled in full. Any dispute about an invoice must be raised promptly and in good faith, with clear reasons. Undisputed sums must still be paid by the due date. The phrase UK gardening terms includes the financial obligations relating to deposit handling, invoicing, and settlement, and those obligations are an essential part of the service contract.
Cancellations and rescheduling requests should be made as early as possible. If you need to cancel or change a booking, we ask that you provide reasonable notice so that the appointment can be reassigned. The amount of notice required may depend on the type and size of the job, but short-notice cancellations may still attract a fee if the slot cannot be reused. If a deposit has been paid, it may be retained in full or in part to cover administration time, reserved labour, and any losses reasonably incurred, unless otherwise required by consumer law.
If we need to cancel or postpone a booking because of illness, unsafe weather, equipment failure, or other circumstances beyond our control, we will try to give you as much notice as possible and offer an alternative date. We will not be liable for delays caused by events outside our reasonable control, including severe weather, access issues, strikes, supply interruptions, or acts of third parties. However, we will take reasonable steps to minimise disruption and continue the service where it is safe and practical to do so. This approach forms part of our standard gardeners service policy.
If you are not present at the agreed time and access has not been arranged, we may treat the visit as a late cancellation or failed attendance. In such cases, a call-out fee, waiting charge, or cancellation charge may apply. We may also cancel the visit if the site is unsafe, if required information was withheld, or if the customer behaves in a way that threatens staff welfare or prevents work from being carried out properly. If a cancellation is made in breach of contract by either party, the non-breaching party may have the right to recover direct losses that were reasonably foreseeable.
Liability is limited to the extent permitted by law. We will carry out services with reasonable care and skill, but we cannot guarantee the outcome of living plants, turf recovery, weather-dependent results, or the future performance of materials already present on site. Natural variation is inherent in gardening, and some results depend on season, soil condition, drainage, prior maintenance, and plant health. We are not responsible for pre-existing defects, hidden conditions, structural problems, or any deterioration that occurs despite the exercise of reasonable care.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited under UK law. Subject to that, we will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of enjoyment, or losses caused by delayed instructions, incorrect information, or inaccessible sites. Our total liability for any claim arising from the service will normally be limited to the amount paid or payable for the specific job in question, except where a higher amount is required by law.
You are responsible for telling us about known hazards, including underground cables, fragile irrigation systems, hidden drains, contaminated soil, uneven ground, asbestos, sharp debris, or aggressive pets. If we discover a risk that was not disclosed, we may pause the work until the issue is addressed. We may decline to continue if the conditions are unsafe or if continuing would expose people or property to avoidable harm. Where our staff use tools or machinery on your property, you must ensure children and bystanders remain at a safe distance. For clarity, gardeners Seven Kings service terms do not transfer responsibility for site safety away from the customer where the hazard is outside our knowledge or control.
Waste regulations are an important part of gardening services. Green waste, soil, branches, leaves, and other cleared materials must be handled in line with applicable UK waste law and local rules. Where we remove waste as part of the service, we will do so only where agreed in advance and only where it is lawful and practical to do so. The amount, type, and disposal method may affect the price. Some items, such as treated timber, fencing, rubble, plastics, chemicals, and mixed waste, may require special handling or may not be accepted as standard garden waste.
We reserve the right to leave waste on site for the customer to arrange disposal if it has not been included in the agreed quote, if the waste is not suitable for standard removal, or if local disposal rules prevent us from taking it away. You must not ask us to dispose of hazardous, prohibited, or unidentified materials unless we have expressly agreed to do so and confirmed the appropriate procedure. If we transport waste, it may be taken only to authorised facilities and handled in a way consistent with the duty of care under applicable environmental regulations. Any recyclable or compostable material may be separated or processed where appropriate.
If you wish to keep any materials, plants, or cuttings, you must tell us before the work begins or before disposal starts. Once waste has been loaded for removal or placed into designated disposal bags, it may no longer be possible to recover it. We are not responsible for items accidentally left among waste materials if they were not clearly identified by the customer. Waste removal is offered as a practical service feature and does not imply that we act as a waste broker, carrier, or processor beyond the scope agreed for the booking. The term garden maintenance terms includes all waste-handling obligations connected with the service.
Completion of work occurs when the agreed tasks have been carried out to a reasonable professional standard and any agreed waste handling has been completed or explained. If you are present, we may ask you to inspect the work at the end of the visit. Any obvious issues should be raised as soon as possible and, where practical, before payment is made. Minor variations from the original description may occur if site conditions require a sensible adjustment of method, provided the overall service remains substantially in line with the booking.
We may use subcontractors or suitably qualified assistants to carry out all or part of the service, provided they are competent to do the work. Any subcontracted work remains subject to these terms. We may also refuse or suspend work if payment is overdue, if the site conditions are materially different from those disclosed, or if the customer breaches these terms in a serious way. In such cases, we may still charge for work already completed, travel time where agreed, and any non-recoverable costs incurred before suspension.
Governing law is that of England and Wales, and any dispute or claim arising from these terms, the booking process, the payment arrangements, the cancellation rules, liability, or waste handling will be governed accordingly. The courts of England and Wales shall have jurisdiction unless consumer law requires otherwise. These Terms and Conditions are intended to operate within the framework of UK contract law and relevant consumer protection legislation. If a dispute arises, both parties should first attempt to resolve it promptly and reasonably before taking formal action. By booking with Gardeners Seven Kings, you confirm that you have read, understood, and agreed to these service terms in full.