Gardeners Seven Kings Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related outdoor services by Gardeners Seven Kings to customers within its service area. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before engaging our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, company or organisation that requests and accepts the supply of services from Gardeners Seven Kings.

Company means Gardeners Seven Kings, the gardening service provider.

Services means any gardening, grounds maintenance, landscaping, clearance or related work carried out by the Company, including but not limited to lawn care, hedge trimming, planting, weeding, pruning, garden tidy-ups and routine garden maintenance.

Service Area means the locations in which the Company offers services, including Seven Kings and surrounding districts, as determined by the Company from time to time.

Agreement means the contract between the Customer and the Company comprising these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides residential and commercial gardening services within the Service Area. The exact scope of work for each visit will be agreed with the Customer before the commencement of services, either verbally or in writing, and may include regular maintenance or one-off gardening projects.

The Company reserves the right to decline work that is unsafe, unlawful, beyond reasonable professional capability, or outside the scope of typical gardening and maintenance services.

3. Booking Process

3.1 Enquiries

Customers may make an enquiry about gardening services and request an estimate or quotation. Any estimate provided before an on-site inspection is indicative only and subject to revision following a visit by the Company.

3.2 Quotations and Acceptance

Where required, the Company will provide a quotation describing the proposed services, pricing structure, and any specific terms relevant to that job. Quotations are typically valid for a limited period as specified by the Company, after which they may be subject to review.

The Agreement is formed when the Customer confirms acceptance of the quotation or otherwise instructs the Company to proceed, including by confirming a booking date and time.

3.3 Scheduling and Attendance

The Company will agree a date and approximate time window for attendance. While the Company will use reasonable endeavours to attend at the agreed time, specific time slots cannot be guaranteed due to factors such as weather, traffic and the nature of previous jobs.

The Customer must ensure access to the garden or outdoor areas at the agreed time. If the Company is unable to gain access, this may be treated as a late cancellation and charges may apply.

4. Customer Responsibilities

The Customer agrees to:

Provide accurate information about the garden, site conditions and required services.

Ensure safe and unobstructed access to the garden or outdoor area, including any necessary access codes or gate keys.

Disclose any known hazards, including uneven ground, hidden obstacles, ponds, sharp objects, hazardous plants or materials, and any underground services that may be affected by gardening work.

Secure pets and inform the Company of any special considerations relating to animals or children on the premises.

Obtain, where necessary, any consents, permissions or approvals required from landlords, neighbours, management companies, local authorities or other relevant parties before work commences.

5. Pricing and Payments

5.1 Pricing Structure

Services may be charged on an hourly rate, day rate or fixed price basis, as confirmed at the time of booking or in the quotation. The Company reserves the right to vary its rates from time to time, but updated rates will apply only to new bookings or renewals.

5.2 Additional Work and Variations

If, during the course of the work, it becomes apparent that additional services are required which were not included in the original scope, the Company will seek the Customer's agreement before proceeding. Such additional work may be charged at the prevailing rates and may affect the time required to complete the job.

5.3 Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the services on the day of the visit. For larger projects or ongoing maintenance contracts, the Company may require deposits, staged payments, or payment in advance.

Accepted methods of payment will be confirmed by the Company at the time of booking or invoicing. The Customer must ensure that payment is made in full and on time, in accordance with the agreed payment terms.

5.4 Late or Non-Payment

If payment is not received by the due date, the Company reserves the right to suspend or cancel further services, charge interest on overdue amounts, and recover any reasonable costs incurred in the collection of outstanding sums.

6. Cancellations and Rescheduling

6.1 Customer Cancellations

If the Customer wishes to cancel or reschedule a booking, the Customer should notify the Company as early as possible. The Company may specify a minimum notice period for cancellations or changes, particularly for larger jobs or busy periods.

Where insufficient notice is given, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a proportion of the agreed price, to cover time and costs incurred.

6.2 Company Cancellations

The Company may need to cancel or postpone services due to adverse weather, staff illness, equipment failure, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Customer and reschedule at a mutually convenient time.

The Company shall not be liable for any loss or inconvenience arising from such cancellations or postponements, provided reasonable efforts are made to rearrange the appointment.

7. Weather and Site Conditions

Gardening work is subject to weather conditions and seasonal factors. The Company may refuse to carry out, or may adapt, certain services if weather or site conditions render the work unsafe, impractical, or likely to cause damage to the garden or equipment.

Where work is partially completed due to adverse conditions, the Company will discuss with the Customer how the remaining work is to be completed and whether any adjustments to price or schedule are appropriate.

8. Equipment and Materials

Unless agreed otherwise, the Company will supply its own tools and equipment to carry out the services. The Customer must not use the Company's equipment without permission and must not interfere with or operate machinery.

Where the Company is required to supply plants, materials, soil, mulch or other goods, these will be charged in addition to labour, unless stated otherwise in the quotation. The Company does not guarantee the long-term performance of plants or lawns, as this is dependent on care, weather and other factors outside its control.

9. Garden Waste and Waste Regulations

9.1 Waste Handling

As part of gardening services, the Company may generate green waste such as grass cuttings, branches, leaves and plant material. The handling and disposal of such waste will be agreed in advance.

9.2 Disposal Options

Options may include leaving green waste on site in a designated area, placing it in Customer-owned bins or composting facilities, or removing it for lawful disposal. If the Customer requests removal of green waste, an additional charge may apply to cover handling, transport and disposal costs.

9.3 Legal Compliance

The Company will comply with applicable waste management and environmental regulations, including any licensing requirements for the transport and disposal of garden waste. The Customer agrees not to request or permit any unlawful disposal of waste and acknowledges that certain types of waste, such as soil, timber or non-green materials, may incur separate charges or require specialist handling.

10. Liability and Insurance

10.1 Duty of Care

The Company will exercise reasonable care and skill in providing the services, in line with accepted standards for professional gardening work.

10.2 Limitations of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of enjoyment or loss of opportunity arising out of or in connection with the services.

The Company's total liability for direct loss or damage arising under or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to the total amount paid by the Customer for the specific services giving rise to the claim.

10.3 Exclusions

The Company shall not be liable for:

Damage arising from pre-existing defects, weaknesses or conditions of the garden, structures, fencing, paving or installations.

Damage or deterioration to plants, lawns or trees caused by pests, diseases, weather, watering practices or other factors beyond the Company's reasonable control.

Any loss or damage resulting from the Customer's failure to follow the Company's advice or aftercare instructions.

10.4 Personal Property

The Customer is responsible for removing or protecting any personal items, garden ornaments, furniture, cables or hoses from areas where work is to be carried out. The Company shall not be liable for accidental damage to items that were not reasonably visible or that should have been removed by the Customer before work commenced.

10.5 Insurance

The Company will maintain appropriate insurance cover for its operations in accordance with applicable law. Evidence of insurance may be made available upon reasonable request.

11. Health and Safety

The Company is committed to maintaining high health and safety standards. The Customer agrees not to request any work that would require the Company to act in an unsafe or unlawful manner.

The Customer must keep children, pets and other residents or visitors at a safe distance from the working area and any machinery while the Company is on site.

12. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the services, the Customer should raise the issue with the Company as soon as possible, ideally within a reasonable period after completion of the work. The Company will investigate the matter and, where appropriate, may offer to rectify reasonable issues relating directly to the quality of the services performed.

Any rectification will be at the Company's discretion, taking into account the nature of the work, the condition of the garden, and any contributing factors outside the Company's control.

13. Intellectual Property and Photographs

Any plans, designs or written materials produced by the Company remain the property of the Company unless otherwise agreed. The Company may, with the Customer's consent, take photographs of the garden before and after work for records, training or promotional purposes. Where consent is granted, the Company will avoid including identifiable personal information in such images.

14. Data Protection and Privacy

The Company will collect and process personal information about the Customer only as required to manage bookings, provide services, issue invoices and communicate about the work. Personal data will be handled in accordance with applicable data protection laws and will not be sold to third parties.

15. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, strikes, war, civil disturbance, or restrictions imposed by government or public authorities.

16. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. Updated terms will apply to new bookings and to ongoing services after the Customer has been informed of the changes. Continued use of the services after notification of amendments shall constitute acceptance of the updated terms.

17. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by the Company.